UK Border Agency Reveals Service Standard Statistics

Following a Freedom of Information request, the UK Border Agency (“UKBA”) was recently required to reveal that “The sponsor licensing service standard was to complete 65% of applications in four weeks.

In the period January – June 2012, a total of 2,279 sponsor licensing applications were decided.  Of these, 1518 (67%) were decided within the service standard.

Since June however, the service standard has fallen dramatically, as reflected in the current backlog.

The figures below show that demand for application processing has consistently outstripped the ability of UKBA staff to meet the targets the Agency has set for itself.

Whilst we acknowledge the efforts of staff at UKBA who strive to provide a high level of service, it is clear that there are issues with processing times.

Without remedial action, either the service standard will continue to fall or the Agency will have to consider revising its targets – both of which will negatively impact on migrants and sponsors.

All cases decided in 2012/13 

Quarter 1 2012-2013

 

% of Applications decided within Service Standard

Number of applications decided within Service Standard

Total number of applications decided

Family

42%

4,437

10,518

Visiting the UK

37%

107

288

Employment

37%

8,853

23,805

Study

30%

4,590

15,462

Permanent Residence

84%

20,956

25,019

European Casework, ECAA and Bulgaria and Romania Casework

98%

23,684

24,266

Accession

 

 

 

British Citizenship

97%

45,272

46,830

Sponsor Licensing

41%

309

761

Non-settlement visas

94%

719,092

764,403

Settlement visas

90%

13,346

14,902

Overall total

91%

840,646

926,254

 

 

 

 

Deferred Cases

0%

1

632